Essentials of Business Etiquette and Protocol

Course Overview

Overview

Communication is essential as it empowers individuals and organizations to function effectively. Communication can be a tricky concept to master within an organization, particularly those with complex structures. Confusion, ambiguity and misinterpretation of information can create negative feelings and a tense atmosphere. Day to day operations require effective communication in order to negotiate, convince, influence, resolve conflict, organize, control and lead. 

ACADRI programs in Communication, Customer Care and Public Relations are designed to address the requirements of today’s dynamic workplace. Our courses cover areas like making powerful presentations, interpersonal communications, PR and corporate image management. 

Who should attend? 

Personal & Executive Assistants, Administrative Assistants, PR Officials and Customer Service Staff, Office Assistants & Support staff.

Venue & Date
  • 07- 18 Sept 2026, Addis Ababa - Ethiopia
  • 02 - 20 Mar 2026, Mombasa - Kenya
  • 08 -12 Jun 2026, Port Elizabeth - S.A
Fee & Duration
  • 2975 (2 Weeks)
  • 3475 (3 Weeks)
  • 2275 (1 Week)

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Limited seats available — register early.

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ACADRI reserves the right to alter dates, content, venue, and trainer without prior notice.

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Essentials of Business Etiquette and Protocol

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